Generative AI in Your Desk Drawer: A Wealth of Uses

Previous articles in this series introduced the role of generative AI in the healthcare back office and examined its use in billing and revenue management. We’ll cover a lot of other uses in this article. Patient Contact and Care Management CEO Rahul Sharma of HSBlox says that the next version of its CureAlign platform will use generative AI to help improve the care management processes in its CareTracker module. Many patients need reminders, if not actually coaxing, to come in for appointments. The CureAlign platform personalizes outgoing communication based on past interactions with the patient. Sharma says that message generators can take language translation services and the level of education into account. Once a patient is engaged, the care team can prepare the personalized plan and put in place device monitoring and data collection. CareTracker will help to set up a large set of nonclinical and administrative steps, including medication reminders, appointment scheduling, scheduling check-ins for telehealth appointments, creation of alerts and notifications when things do not go as planned, prescription refills, and prompting for daily exercise under the care plan. Harman Dhawan, founder and CEO of Bikham, says that generative AI can help you generate patient notes and summaries by capturing voice and inputs in a live environment. There is a spooky aspect to this, but as doctors and patients get used to it, care can be delivered more efficiently. Caen Contee, CE...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Administration AI/Machine Learning Ambulatory C-Suite Leadership Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System LTPAC Abhishek Sharma Accenture Administrative Burden AdvancedMD Amazo Source Type: blogs