IJERPH, Vol. 15, Pages 1484: Multi-Stakeholder Perspectives of Factors That Influence Contact Centre Call Agents ’ Workplace Physical Activity and Sedentary Behaviour
IJERPH, Vol. 15, Pages 1484: Multi-Stakeholder Perspectives of Factors That Influence Contact Centre Call Agents’ Workplace Physical Activity and Sedentary Behaviour
International Journal of Environmental Research and Public Health doi: 10.3390/ijerph15071484
Authors:
Abigail Morris
Rebecca Murphy
Sam Shepherd
Lee Graves
Contact centre call agents are highly sedentary at work, which can negatively affect cardio-metabolic health. This qualitative cross-sectional study explored factors influencing call agents’ workplace physical activity (PA) and sedentary behaviour (SB), and perspectives on strategies to help agents move more and sit less at work. Semi-structured interviews and focus groups with call agents (n = 20), team leaders (n = 11) and senior staff (n = 12) across four contact centres were guided by the socio-ecological model and analysed thematically. Agents offered insights into the impact of high occupational sitting and low PA on their physical and mental health, and factors influencing their motivation to move more and sit less at work. Team leaders, although pivotal in influencing behaviours, identified their own workload, and agents’ requirement to meet targets, as factors influencing their ability to promote agents to move more and sit less at work. Further, senior team leaders offered a broad organisational perspective on influential factors, including business needs and the importance of return on investment from PA ...
Source: International Journal of Environmental Research and Public Health - Category: Environmental Health Authors: Abigail Morris Rebecca Murphy Sam Shepherd Lee Graves Tags: Article Source Type: research
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