Secrets of Satisfied EHR Users

A report released earlier this year by KLAS Research identified more than 3,000 “highly satisfied” users of their hospital’s electronic health record (EHR), which has also been shown to be a contributor to job stress, dissatisfaction, and burnout for some clinicians.1,2 The report that teased out these highly satisfied clinicians, using survey data from December 2021 to December 2022 among 400,000 end users of the EHR in different countries, also highlighted several key traits distinguishing satisfied EHR users from those who are not. Ms. Beyer “We measured physicians, advanced practice clinicians, nurses, and allied health professionals, gathering their responses to 11 core metrics of our Net EHR Experience Score,” said Anna Beyer, a Salt Lake City-based market analyst at KLAS—which works with practitioner members of the Arch Collaborative committed to improving their EHR experience through surveys and benchmarking. Highly satisfied users agreed or strongly agreed that the EHR enables them to deliver high-quality care and makes them as efficient as possible, she said. A previous KLAS report found that satisfaction with the EHR is also important for job retention. These highly satisfied users may be outliers from the mass of working hospitalists, but they’ve learned lessons that could help point the field as a whole to a more efficient and productive relationship with this ubiquitous hospital tool while improving their satisfaction with their EHR. The most sat...
Source: The Hospitalist - Category: Hospital Management Authors: Tags: Business of Medicine Coding Practice Management Quality Improvement Technology Source Type: research