Are You Emotionally Intelligent? Improving Patient Safety and Quality Through Better Communication

An incredible fund of literature related to human factors has evolved in the last several decades, with many of the lessons learned having been extrapolated from the aviation industry and subsequently applied to medicine. We have come to understand that “to err is human,” and a majority of serious human errors in medicine are rooted in ineffective communication.1-3 Medical errors have consequences for many victims, including not just patients and their families, but also the healthcare providers who make them, contributing to poor work performa nce, burnout, depression, and even suicidality.
Source: Journal of Cardiothoracic and Vascular Anesthesia - Category: Anesthesiology Authors: Tags: Editorial Source Type: research