Whatever the question, we ’ll help you find the answer

Thanks to everything you’ve told us we know that getting the right information and advice is essential to managing your arthritis– from knowing the right questions to ask your GP to finding the latest information on medications or the safest ways to exercise for your type of arthritis.We've been working on a new range of information and advice services for people with arthritis. You can talk to us, email, write a letter or post a question on social media and our dedicated team of advisors will help you find the answer.Our website is packed full of useful information on different types of arthritis. We've also built a new Virtual Assistant which is available 24–7 to answer questions. It's brand new and still learning so it doesn’t have all the answers yet, but it learns as you use it, so we need you to ask questions – every question you ask will help to develop and improve it.Jane's story: A day in the life of a helpline advisor"When I’m working our busiest shift (9am–5pm) I get up early and start the day with a swim and a walk with my dogs. I’m here ready to take calls as soon as the helpline opens. There’s no such thing as a typical day, every day and every call is different."Some questions are quick to answer, while others are complex and take longer to deal with. Whatever the question, we give people the time they need. We’re here to listen and to help and always encourage people to come back to us if they ne...
Source: Arthritis Research UK - Category: Rheumatology Source Type: news