Unraveling the impact of customer mistreatment on highway toll collectors' turnover intentions: the roles of stress symptoms, affective commitment, and neuroticism - Gao Y, Liu Y, He J, Zhou J.

In the service industry, highway toll collectors serve as a distinctive frontline workforce who frequently encounter mistreatment from customers. Unfortunately, these behaviors have not received the attention and resolution they deserve, resulting in signi...
Source: SafetyLit - Category: International Medicine & Public Health Tags: Occupational Issues Source Type: news