The Rise of Chat in Healthcare and Remaining Concerns

The following is a guest article by David Dyke, Chief Product Officer at Relatient Hybrid Chat Facilitates Hands-On Patient Interaction and Eases Administrative Burden through Automation Chat technology is beginning to be embraced by healthcare organizations to better serve patients, reduce staff burnout, increase internal efficiencies, and improve the overall patient experience. Although widely used in many other industries, its adoption is just beginning to take off in healthcare. In fact, as healthcare leaders increasingly prioritize patient access, chat’s success in other businesses has spurred the rapid onboarding of chat solutions to help address healthcare-specific engagement and accessibility challenges. Most importantly, consumers prefer online chat and support its adoption: According to Salesforce, 86% of customers would rather get answers from a chatbot than fill out a website form. However, despite online chat’s growing popularity, some healthcare organizations are slower to adopt these solutions into their operations. Whether citing the challenges of limited staff time to onboard new solutions, or concerns around punting patient engagement to automated systems, some healthcare leaders are still dragging their feet when it comes to chat adoption.  To set the scene, it’s important to define what chat in healthcare actually is: “Chat” can refer to any of a set of online, digital access technologies that can be deployed at clinics, hospitals and provider o...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Administration AI/Machine Learning Ambulatory Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System LTPAC Administrative Burden Administrative Workflows Arkansas Children’s Hospital Auditing Source Type: blogs