Implementation of a pilot SMS-based crisis support service in Australia: Staff experiences of supporting help-seekers via text.
Conclusion: Lifeline text is providing an important and necessary service, using a novel mode of delivery in Australia. Maintaining service quality at peak demand, with many distressed and suicidal help-seekers, requires specialized training, experience, and exceptional skills. (PsycInfo Database Record (c) 2022 APA, all rights reserved)
Source: Crisis: The Journal of Crisis Intervention and Suicide Prevention - Category: Psychiatry & Psychology Source Type: research
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