Quality of Primary Health Care during COVID-19 Pandemic in Addis Ababa Ethiopia: Patients-side and facility level assessment

Conclusion: Most of the respondents were satisfied with the quality of primary health care service. Gaps, however, were identified in the human resource management, infrastructure, referral system and continuity of care from the facilities ’ perspective. Incomplete recording of most of the content of employee was identified as well. Thus, it is recommended to improve the identified challenges through provision of a system (guideline), continuous supervision, mentorship, and training. [Ethiop. J. Health Dev. 2021; 35(SI-1):98-107]Keyword: quality of service, patient satisfaction, continuing professional development

Source: Ethiopian Journal of Health Development - July 16, 2021 Category: African Health Authors: Berhan Tassew, Adiam Nega, Demeke Assefa , Ephrem Biruk, Tigist Habtamu, Girma Taye, Wondimu Ayele Source Type: research