Patient satisfaction with outpatient care in China: a comparison of public secondary and tertiary hospitals

ConclusionThe aforementioned results suggested that tertiary hospitals face larger challenges in patient satisfaction with outpatient care than secondary hospitals. Measures must be adopted to improve patient satisfaction with outpatient care in future healthcare reforms. Patient waiting time, medical expenses and treatment duration especially require improvements in tertiary hospitals.
Source: International Journal for Quality in Health Care - Category: International Medicine & Public Health Source Type: research