“Attention on the flight deck”: What ambulatory care providers can learn from pilots about complex coordinated actions

Conclusion: We conclude that there is a great deal of room for improving the balance of interpersonal and technical attention that occurs in routine ambulatory visits in which computers are present in the exam room.Practice implications: Using well-known aviation practices can help primary care providers become more aware of the opportunities and challenges for enhancing the physician patient relationship in an era of exam room computing.

Source: Patient Education and Counseling - September 3, 2013 Category: Global & Universal Authors: Richard M. Frankel, Jason J. Saleem Tags: Electronic Health Records (EHRs) and Healthcare Communication Source Type: research