The well-trained MA: One practice’s winning strategy

Well-trained medical assistants (MA) can hold fast the front line of patient care, freeing up physicians from some of their routine administrative and clinical tasks. MAs can play an integral role in achieving practice goals, but sometimes inconsistencies in training and expectations can slow down the progression toward physician-led team-based care. Find out how one practice implemented a professional training program to ensure all of their MAs were able to provide high-quality care support. Giving the MAs in your practice consistent and accurate professional development tools can help increase their knowledge and ability to contribute to the practice team in a meaningful way. A new module in the AMA’s STEPS Forward™ collection of practice improvement strategies can help your practice further the training of MAs in a way that suits both the needs of the practice and the MAs—resulting in better care for your patients and a more efficient work day for you. Finding the source of the problem Vanguard Medical Group in New Jersey, which contributed this STEPS Forward module after winning the AMA-MGMA Practice Innovation Challenge, was in the process of implementing a physician-led team-based care model in 2012 when the practice collected revealing feedback from physicians, patients, clinical and administrative staff and care coordinators. Their feedback indicated that, among MA staff, there were varied levels of performance, making the implementation of the new work fl...
Source: AMA Wire - Category: Journals (General) Authors: Source Type: news