Application of sentiment and word frequency analysis of physician review sites to evaluate refractive surgery care

CONCLUSIONS: Both the average Stars and VADER sentiment score suggest a high satisfaction among refractive patients. Word frequency analysis revealed that patients value non-clinical aspects of care, including interactions with staff, insurance coverage, and wait-times, suggesting that improving non-clinical factors could enhance patient satisfaction with refractive surgery.PMID:38590556 | PMC:PMC10999482 | DOI:10.1016/j.aopr.2024.03.002

Source: Adv Data - April 9, 2024 Category: Epidemiology Authors: Victoria Vought Rita Vought Andrew S Lee Irene Zhou Mansi Garneni Steven A Greenstein Source Type: research