Using Unannounced Standardized Patients to Assess Clinician Telehealth and Communication Skills at an Urban Student Health Center

As the COVID-19 pandemic forced most colleges and universities to go online, student health centers rapidly shifted to telehealth platforms without frameworks for virtual care provision. An urban student health center implemented a needs assessment involving unannounced standardized patients (USPs) to evaluate the integration of a new telehealth workflow and clinicians' virtual communication skills.

Source: Journal of Adolescent Health - March 1, 2024 Category: Child Development Authors: Zoe Phillips, Jun Mitsumoto, Harriet Fisher, Jeffrey Wilhite, Khemraj Hardowar, Virginia Robertson, Joquetta Paige, Julie Shahroudi, Sharon Albert, Jacky Li, Kathleen Hanley, Colleen Gillespie, Lisa Altshuler, Sondra Zabar Tags: Original article Source Type: research