The Big Consult: Bringing Technology to Life

The previous articles in this series looked at differences between digital settings and clinical ones, along with criteria for choosing technologies. This final article looks at practical evaluation of vendors, and how to plan for a deployment. Evaluating the Vendor The traits of the vendor you work with are at least as important as the technology they offer—even more important, according to Aaron Neinstein, chief medical officer at Notable. He points out that products will change quickly along with the environments where they are used. Therefore, you must make sure that the clinicians and vendors are “aligned on the vision and the problem you’re trying to solve. Be firm on the vision, fluid on the details.” Many interviewees described technology deployment as a long-term relationship. Good support is important, but most interviewees insisted that the relationship go far beyond that. Dr. Khaliq Siddiq, chief medical officer at Clever Care Health Plan, says, “Issues that weren’t anticipated will inevitably come to the surface, so you need a partner who is flexible and solution-oriented.” Dr. Patrick Hunt, chief medical officer at QGenda, says, “Especially as we see more and more enterprise-wide solution deployment, it’s critical that vendors provide the appropriate support to ensure effective implementation of the technology across an entire enterprise, including proper training for staff and continuous support for potential ...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: C-Suite Leadership Clinical Health IT Company Healthcare IT Hospital - Health System Aaron Neinstein Arcadia AvaSure care.ai Christine Vogel Cindy Koppen Clever Care Health Plan Equality Health Health IT Vendors Kate Behan Kh Source Type: blogs