The Art of Lifelong LEARNing: How to Model Empathy in Difficult Situations

Dr. Tran Presenters: Sarah Gustafson, MD, Lee Engelbreth, MD, and Mallory Logsdon, DO This PHM 2023 session focused on modeling empathy in difficult clinical situations. The presenters introduced a framework called LEARN to guide medical professionals in effectively demonstrating empathy when dealing with patients and families. LEARN stands for Listen, Empathize, Acknowledge, Respect, and Next Steps. The session opened with a discussion on the concept of the art of medicine and the challenge of understanding what makes certain patient interactions more successful than others. The presenters drew parallels between art and empathy, emphasizing the importance of forming emotional connections and bonds with patients. The definition of empathy was explored, going beyond a simple understanding of another’s feelings, to connecting with their emotions and using that understanding to guide actions. The need for empathy in medical practice was highlighted, with its positive impact on patient outcomes, satisfaction, adherence to treatment plans, and even health care provider wellness. The presenters acknowledged that while empathy is important, it must be used thoughtfully, as overextending oneself can lead to negative consequences. The LEARN framework was then introduced, with each step explained in detail using examples: Listen—stressed the importance of active listening, allowing silence for reflection, and using open-ended questions to encourage patients and parents to express...
Source: The Hospitalist - Category: Hospital Management Authors: Tags: Education Patient Care Pediatrics PHM Coverage Source Type: research