Digital Healthcare Delivery: Four Things That Matter Most

The following is a guest article by Janelle Estes, Chief Insights Officer at UserTesting, a video-based human insight platform.
In a world that runs at lightning speed and thrives on instant gratification, getting in to see a doctor tends to be a painfully slow exception.
On average, it takes 26 days to schedule a new patient appointment in-office in large U.S. cities, according to a recent study by medical staffing firm AMN Healthcare. And that number is rising, up from 24 days five years ago.
No wonder telehealth adoption is surging.
Development and innovation in telehealth was already underway in recent years, but usage skyrocketed during the pandemic as people sought alternatives to in-person visits and it remains high today. According to a McKinsey report, telehealth utilization is 38 times higher than before COVID-19. 
The result: healthcare consumerization that is transforming the industry in much the same way that digitization has shaken up retail and so many other sectors. The balance of power has shifted to individuals rather than bureaucracies as a whole as choices and expectations grow.
Truth is, in an on-demand world where people can order almost anything on Amazon and have it show up on their doorstep a day or two later, being forced to wait 26 days for a doctor appointment feels archaic. 
Consumers want access to healthcare with the same ease and speed they have become accustomed to in the rest of their lives. That dynamic encompasses not only telemedicine bu...

Source: EMR and HIPAA - January 27, 2023 Category: Information Technology Authors: Guest Author Tags: Ambulatory Clinical Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System Telemedicine and Remote Monitoring AMA American Medical Association apps Delivery of Care Instructions Digital Healthca Source Type: blogs