The Evolution of the EHR Service Desk and Leveraging an Outside Provider
Dan O’Connor, Vice President, Service Desk Delivery at HCTec, says that resolving a customer service call involves a lot more than fixing the problem that the customer bought. You have to leave the customer feeling that you cared about them. Conveying that sense of care might be more important than solving the problem.
Furthermore, every call is about patient care, even if it’s helping a staff person use their computer. That’s because they are all ultimately serving a patient.
In this video, O’Connor explores service desks with Audrius Polikaitis, Chief Information Officer at UI Health, which serves...
Source: EMR and HIPAA - March 29, 2024 Category: Information Technology Authors: John Lynn Tags: Ambulatory C-Suite Leadership EMR-EHR Health IT Company Healthcare IT Hospital - Health System IT Infrastructure and Dev Ops Audrius Polikaitis Dan O'Connor EHR Help Desk EHR Service Desk EHR Support HCTec Healthcare IT Video Int Source Type: blogs
It ’ s Time to Get Patient Addresses Straight
Amazing how a trivial detail such as a postal address can cause so many headaches and so much waste. But in health care, a lack of address standardization is a major barrier to important aspects of care, including the sharing of patient records demanded by our trend to value-based care.
Part of the problem is provider laziness, because the US postal service offers a standard addressing process called CASS, and several services draw on it to ensure the correct use of abbreviations, ZIP codes, and other elements of the address. But many providers just enter into the databases and EHRs whatever the patient put down on a form ...
Source: EMR and HIPAA - March 29, 2024 Category: Information Technology Authors: Andy Oram Tags: Ambulatory Health IT Company Healthcare IT Hospital - Health System Interoperability IT Infrastructure and Dev Ops LTPAC Regulations Brent Francom CASS Healthcare APIs Healthcare Standards Mailing Address Standards ONC Project Source Type: blogs
The Advantages, Challenges, and Costs of Healthcare at Home Services
Switching to fully remote operations during the pandemic was a rushed adventure into what was mostly uncharted territory. There were a lot of challenges and bugs to work out, but there were also plenty of advantages and unforeseen benefits. And it is thanks to those advantages and benefits that healthcare at home is continuing, even as there are still challenges to work on and in-person operations return. While our first big push into remote care was a leap into the unknown, this time we want to make sure that we are surveying the landscape to make this a safe, smart, and financially responsible decision.
So let’s ta...
Source: EMR and HIPAA - March 28, 2024 Category: Information Technology Authors: Grayson Miller Tags: Clinical Health IT Company Healthcare IT Hospital - Health System LTPAC Revenue Cycle Management Telemedicine and Remote Monitoring Alaina Victoria Ash Wellness Brenden Hayden Carenet Health Carium Chris Darland David McCormick Source Type: blogs
Medical Costs
People have complained that I haven ' t said why Medicine is costing so much in the U S of A. Give me a break -- I can ' t talk about everything at once. I ' ve been intending to get to this all along. This is just the first installment, it ' s a long story.So, thanks to all the mind boggling complexities of employer-provided insurance, Medicare, Medicaid, the Affordable Care Act, and a few other programs, something like 90% of Americans have some form of health insurance. Great news! That means we can all afford the medical services we need and nobody has to go broke because they get sick or are injured in a car crash or ...
Source: Stayin' Alive - March 28, 2024 Category: American Health Source Type: blogs
WEBINAR: The How-To of Healthcare Analytics: Implementation to Activation
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Register here for the March 28 (THAT’s THIS COMING FRIDAY!) 11am ET webinar: ‘The How-To of Healthcare Analytics: Implementation to Activation’. (Source: The Health Care Blog)
Source: The Health Care Blog - March 28, 2024 Category: Consumer Health News Authors: matthew holt Tags: Health Tech analytics Reuters Source Type: blogs
Microsoft Teams and Boostlingo Integration Improves Healthcare Interpretation Efficiency
Talking with a CIO this week, he described how telehealth is now just part of the infrastructure for how they see patients. Certainly telehealth balooned during COVID and has come back to more reasonable levels now, but in many cases telehealth appointments have still settled at 100 times what they were before COVID. Patients and clinicians are now more comfortable with telehealth as an option that provides great convenience for the patients.
One of the most common telehealth platforms being used right now is Microsoft Teams. My guess is that it was widely adopted because it was included in the Microsoft package that...
Source: EMR and HIPAA - March 28, 2024 Category: Information Technology Authors: John Lynn Tags: Ambulatory Clinical Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System IT Infrastructure and Dev Ops LTPAC Telemedicine and Remote Monitoring Boostlingo Healthcare Interpreters Healthcare Sc Source Type: blogs
Wide Complex Tachycardia -- VT, SVT, or A Fib with RVR? If SVT, is it AVNRT or AVRT?
A 69 y.o. male with pertinent past medical history including Atrial fibrillation, atrial flutter, cardiomyopathy, Pulmonary Embolism, and hypertension presented to the Emergency Department via ambulance for respiratory distress and tachycardia. Per EMS report, patient believes he has been in atrial fibrillation for 5 days, since coming down with flu-like illness with rhinorrhea, productive cough, SOB. Patient is on rivaroxaben, carvedilol, and dofetilide (to suppress atrial fib -- rhythm control). He states that he maybe missed a dose or two during recent illness. On EMS arrival, patient ' s oxygen sat...
Source: Dr. Smith's ECG Blog - March 28, 2024 Category: Cardiology Authors: Steve Smith Source Type: blogs
This Week ’ s Health IT Jobs
As most of you know, we’ve had a healthcare IT job board called Healthcare IT Central for a long time. In fact, it was integral to the growth of Healthcare IT Today. While we happily helped many health IT professionals find jobs and healthcare organizations fill their health IT positions, our focus has definitely moved from growing the job board to the content, podcasts, and videos we have been doing on Healthcare IT Today. With that change of focus, I’m sad to say that shortly we’ll be shutting down the Healthcare IT Central job board.
As part of that change, we still want to share health IT jobs w...
Source: EMR and HIPAA - March 27, 2024 Category: Information Technology Authors: John Lynn Tags: Career and Jobs EMR-EHR Health IT Company Healthcare IT Hospital - Health System Cerner Jobs Epic Jobs Health IT Jobs Healthcare IT Careers Healthcare IT Jobs Meditech Jobs Source Type: blogs
Featured Collaboration at HIMSS24 Between MEDITECH, Google, and Mile Bluff Medical Center
I’ve always said that some of the most interesting things in health IT are when someone brings together the right mix of technology, partners, and users to do something that they couldn’t possibly do alone. I sometimes refer to this as health IT needing to put together the right packaging. The best example of this in our personal lives was when the iPhone was launched. There wasn’t much that Apple invented itself in the original iPhone, but what they did amazingly well was to package all of the various technologies such that the iPhone has transformed the world.
The same is true in health IT. We h...
Source: EMR and HIPAA - March 26, 2024 Category: Information Technology Authors: John Lynn Tags: AI/Machine Learning Ambulatory Analytics/Big Data C-Suite Leadership Clinical EMR-EHR Health IT Company Healthcare IT Hospital - Health System Aashima Gupta Dara Bartels EHR Burnout EHR Search Google Google Cloud Healthcare A Source Type: blogs
WebMD Health Corp. Acquires Healthwise, Incorporated ’ s Operating Assets, Building on Leadership in Member and Patient Engagement Solutions
Healthwise’s Current Operating Assets will become part of WebMD Ignite, Creating an Industry-Leading Healthcare Growth and Engagement Platform Serving 650+ Healthcare Organizations
WebMD Health Corp., an Internet Brands company and a leader in health information services for consumers, physicians and other healthcare professionals, today announced it has joined forces with Healthwise, Incorporated, the patient and member health education and engagement company, through the acquisition of Healthwise’s current operating assets.
Healthwise delivers a powerful offering of consumer health content to help healthcare ...
Source: EMR and HIPAA - March 26, 2024 Category: Information Technology Authors: Healthcare IT News Tags: Health IT Company Healthcare IT Ann Bilyew Canaccord Genuity LLC Dr. Adam Husney Health IT Acquisitions Healthcare M&A Healthwise Internet Brands WebMD Health Corp. WebMD Ignite Source Type: blogs
CIO Podcast – Episode 71: Data, Analytics, and AI with Richard Clark, PhD
For the 71st episode of the CIO podcast hosted by Healthcare IT Today, we are joined by Richard Clark, PhD, Senior Vice President and Chief Analytics Officer at Highmark Health to discuss data, analytics, and AI! To kick off this episode, we discuss Clark’s double role working for a payer and provider and how that has allowed him to do things that would otherwise be difficult if he wasn’t. Then we take a look at the use of AI and GenAI and talk about where it is making the most impact in healthcare today and where we think it will make the most impact 3 years from now. Next, Clark shares some tips for what peop...
Source: EMR and HIPAA - March 25, 2024 Category: Information Technology Authors: John Lynn Tags: AI/Machine Learning Analytics/Big Data C-Suite Leadership Healthcare CIO Podcasts Healthcare IT Hospital - Health System IT Infrastructure and Dev Ops AI Solutions CIO Leadership GenAI Google Cloud Healthcare Analytics Healthcare D Source Type: blogs
Why Managing Mobile Devices at Scale Matters in Healthcare
Healthcare organizations are increasingly reliant on mobile devices for daily operations, enabling tasks that range from clinical communications to electronic record access. The proliferation of devices brings new challenges including loss, security risks, and a strain on IT resources. Managing those devices effectively not only reduces risk, but also improves workflow efficiency says Daniel Siegal, MD, CEO of Navv Systems, a company that offers a mobile device management platform.
Healthcare IT Today sat down with Dr. Siegal to discuss the challenges of managing mobile devices in healthcare.
Healthcare Has Embraced Mobile...
Source: EMR and HIPAA - March 25, 2024 Category: Information Technology Authors: Colin Hung Tags: Communication and Patient Experience EMR-EHR Health IT Company Healthcare IT Hospital - Health System IT Infrastructure and Dev Ops Security and Privacy device tracking Dr. Daniel Siegal healthcare mobile devices Healthcare Scene Featu Source Type: blogs
Medicine as a public good
Medicine is unlike most other goods and services in the extent to which it has important positive externalities – that is, benefits for people outside of the transaction, who are not the providers or consumers. (Of course it has negative externalities as well, including carbon emissions and notably, a huge quantity of plastic waste.) A straightforward positive externality is infectious disease control. Prev enting or curing infectious diseases prevents them from being transmitted to others. This is an immense benefit to society that goes far beyond the direct value to people who are vaccinated or treated.Another positive...
Source: Stayin' Alive - March 25, 2024 Category: American Health Source Type: blogs
Palpitations and presyncope in a 40-something
Discussion: Putting all of the information together this patient is most likely suffering from arrhythmogenic cardiomyopathy (AC) better known as ARVC. The medical hx is typical, with sudden onset tachydysrhythmia during physical exertion. It is not uncommon for the initial presentation to be sudden cardiac death (SCD). In fact it is one of the leading causes of SCD in people age less than 40 years. Thus it is very important to identify this disorder. AC is a disease in which myocardium is replaced by fibrofatty tissue. This usually and predominantly affects the RV free wall and apical regions, but it can affect the left v...
Source: Dr. Smith's ECG Blog - March 24, 2024 Category: Cardiology Authors: Magnus Nossen Source Type: blogs
Weekly Roundup – March 23, 2024
Welcome to our Healthcare IT Today Weekly Roundup. Each week, we’ll be providing a look back at the articles we posted and why they’re important to the healthcare IT community. We hope this gives you a chance to catch up on anything you may have missed during the week.
Addressing the Billing Cycle With Ambient Clinical Voice. John Lynn talked to Gautamdev Chowdary and Sean Ross at Medvise.AI, which has trained voice-to-text transcription to assign the best ICD or CPT codes and aims to provide fully automated and accurate billing. Read more…
A Look at Interesting Innovations at HIMSS 2024. Healthcare IT Today reco...
Source: EMR and HIPAA - March 23, 2024 Category: Information Technology Authors: Brian Eastwood Tags: Healthcare IT Healthcare IT Today Weekly Roundup Source Type: blogs
