Frequent users of ED ’s perspectives about a case management intervention in Western Switzerland

ConclusionsFUED perceived the program as useful and considered the relationship with the case manager as key for positive outcomes. Our findings also suggest ways to improve CM, such as clarifying its organization and aims.Key messagesIn FUEDs ’ opinion, the CM intervention had many positive outcomes, often relying on the relationship with the case manager.However, the CM intervention had also some negatives.
Source: The European Journal of Public Health - Category: General Medicine Source Type: research