Provider –patient communication and hospital ratings: perceived gaps and forward thinking about the effects of COVID-19

ConclusionsFrom a health policy standpoint, it is imperative that hospital administrators stress open and clear communication between providers and patients to avoid problems ranging from misdiagnosis to incorrect treatment. Additional research is needed to determine how the coronavirus of 2019 pandemic influences patients ’ perceptions of quality and willingness to recommend hospitals at a time when nurses and physicians show symptoms of burnout due to heavy workloads and inadequate personal protective equipment.
Source: International Journal for Quality in Health Care - Category: International Medicine & Public Health Source Type: research