Inside pandora's box: a systematic review of the assessment of the perceived quality of chatbots for people with disabilities or special needs.

Conclusion: Systematic procedures based on reliable and valid methodologies continue to be needed in this field. The current lack of reliable tools and systematic methods to assess chatbots for people with disabilities and special needs is concerning, and ultimately, it may also lead to unreliable systems entering the market with disruptive consequences for people.Implications for rehabilitationChatbots applied in rehabilitation are mainly tested in terms of clinical effectiveness and validity with a minimal focus on measuring the quality of the interactionThe usability and interactive properties of chatbots applied in rehabilitation are not comparable as each tool is measured in different wayThe lack of a common framework to assess chatbots exposes people with disability and special needs to the risk of using unreliable tools.
PMID: 32552052 [PubMed - as supplied by publisher]

Source: Disability and Rehabilitation. Assistive Technology. - June 17, 2020 Category: Rehabilitation Authors: Federici S, de Filippis ML, Mele ML, Borsci S, Bracalenti M, Gaudino G, Cocco A, Amendola M, Simonetti E Tags: Disabil Rehabil Assist Technol Source Type: research