Fighting the patient-computer attention war

I recently supervised a new intern as she conducted a patient interview. Following procedure, the intern reviewed the patient’s electronic medical record (EMR) and checked his lab results. She noticed that his cholesterol was high, and he told her that he had stopped taking his atorvastatin due to a recent trip to the Dominican Republic. “It’s no problem,” my intern replied. “We’ll get you back on the medication.” She began to navigate through the online prescription ordering system. “I had to go to Santo Domingo because my brother died,” the patient said, tearing up. As she searched the computer screen for the right section to order a follow-up blood test, the intern reassured her patient not to worry; the medication would bring his cholesterol under better control. Continue reading ... Your patients are rating you online: How to respond. Manage your online reputation: A social media guide. Find out how.
Source: Kevin, M.D. - Medical Weblog - Category: Family Physicians Tags: Tech Health IT Primary care Source Type: blogs