Patients’ Online Perception and Ratings of Neurotologists

Objectives:
To assess and characterize patients’ online ratings and comments of neurotologists and determine factors that correlate with higher ratings.
Methods:
All the American Neurotology Society members were queried on Healthgrades, Vitals, RateMDs, Yelp, and Google from March to June 2018. All ratings were normalized for comparison on a five-point Likert scale. All comments were categorized based on context and for positive/negative aspect.
Results:
Of the 560 American Neurotology Society members, 465 (83%) were rated on at least one online platform. Of those rated, 420 (90%) were on Healthgrades, 392 (84%) on Vitals, 283 (61%) on RateMDs, 232 (50%) on Google, and 56 (12%) on Yelp. Across all platforms, the average overall rating was 4.06 ± 0.68 (range: 1.00–5.00). There were significant positive correlations between overall rating and specific ratings (p 

Source: Otology and Neurotology - December 13, 2018 Category: ENT & OMF Tags: MEDICAL NEUROTOLOGY Source Type: research