Training the Trainers to Ensure Customer Satisfaction

Medical device manufacturers have a thorough understanding of the science behind their products, every indication of use, and the cost savings or patient benefit when the device is used in practice. And they should, given the hundreds or thousands of hours in clinical verifications and trials required to receive regulatory clearance. As brochures are made for educating decision makers on the features and benefits of a device and instructions for use (IFUs) are produced for customers to reference before and during use, a manufacturer training program needs to be reproducible while still accommodating the preferences of each customer healthcare organization to best inform their practitioners. A device implementation training program should aim to establish adaptable processes while adhering to strategic best practice guidelines involving the training team, evaluation schedules, protocol modifications, and training materials. Identify the Training Team It is important to realize that any training team needs two separate sets of knowledge and skills: expertise and instruction. First, members of the team need to be the subject matter experts. In most medical settings, there are teams that specialize in the use of anything from feeding pumps to defibrillators. Subject matter experts are often department heads, unit educators, clinical nurse specialists, and frontline staff. Creating a training team isn’t one size fits all; other disciplines should be brought in as they relate t...
Source: MDDI - Category: Medical Devices Tags: Business Source Type: news