Why are systems in hospitals so broken ?

My father in law just got admitted for surgery at a leading hospital because he broke his humerus and he needs to get this fixed.  Being at the receiving end of medical care can be quite an eye-opener for doctors, and I was very disappointed by how broken so many of the hospital's systems and processes were.We were told to get admitted at 8 pm, and had the admission papers signed by his consultant with us. In order to get an elective admission completed, we were told to go to the casualty, where the casualty medical officer asked him to lie down on a stretcher, while he took a perfunctory history. He then sent us to the billing department, so we could complete the paper work, pay the admission deposit, and get his indoor papers. We were then told to go back to the casualty and wait, until the cashier sent the completed file ( with proof of our payment) back to the casualty , where the medical officer instructed a ward boy to take him to his room.After 30 min, the anesthetist came to the room for the pre-op examination, and then sent him back to the casualty so he could get a routine pre-op Chest X-ray done. A new ward boy then had to ferry him back to the casualty for his X-ray, and then bring him once again to the room. It seemed like the left hand had no clue what the right hand was doing , and unnecessarily cavorting him around the hospital just wasted everyone's time and energy.It seemed that the hospital's system were broken even more badly than his humerus . What's...
Source: Dr.Malpani's Blog - Category: Reproduction Medicine Source Type: blogs