Patient Engagement through Communication Platforms

With the increase in digital health, remote care, and patient access, the need for a reliable platform to conduct everything has also increased. But while we all need reliable communication platforms, properly utilizing them is an entirely different story. There is already so much to consider in terms of what works best for your organization, but then you need to rethink everything in terms of what is best for the patient. You might be reassured that it is safe and easy to use on the administrator end, but is it that way on the user end for the patients? For some insights on patient engagement in communication platforms we reached out to our beautiful Healthcare IT Today Community. The following is what they had to say. Patty Riskind, CEO at Orbita Organizations are adopting virtual assistants to deliver consumer-friendly experiences and streamline communications between providers and patients. Solutions built on platforms leveraging both conversational and generative AI will prove most valuable. GenAI helps make a wide range of content from diverse formats easy to ingest, while conversational AI makes it easy to understand. Digital virtual assistants can then construct true dialogs that “learn” from the patient to zero in on intent and context so relevant, accurate information is provided. Vijay Verma, VP of Product Strategy at TeleVox A common shortcoming in healthcare communication systems is interoperability. Many healthcare organizations use disparate EHRs and commun...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Ambulatory C-Suite Leadership Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System LTPAC Cassie Choi Communication Platform David Wright hc1 Insights HSBlox John Moyer Kathy Ford Kel Pul Source Type: blogs