Workflow Automation To Help Deliver Services to Marginalized Populations

The recent turn to a more holistic health care system—such as the interest in dealing with social determinants of health, covered in a recent SDoH series on this site—places a new urgency on connecting patients to services that provide counseling, food, transportation, and other needs that affect their health. Many people among impoverished and under-represented populations don’t use the services to which they’re entitled. The people might not realize these services exist, or don’t think they need help, or don’t think they deserve it. Many of these people enter the ecosystem of human resource organizations when they have an acute health problem, and therefore are often referred to the services by health care organizations. And who offers these services? Child, youth and family agencies, re-entry programs from prisons, and many other nonprofits, government, and tribal agencies. These often operate off of shoestring budgets, and the vast majority are still using pen and paper records. To see how digitization can improve workflows and efficiency, I talked to Tristan Louis, founder and CEO of Casebook, which concentrates on digital tools to help agencies dealing with impoverished and disadvantaged populations. He pointed out that services are often a revolving door for their clients, who may undergo repeated contacts with the health care system as well as with the criminal justice system, housing placement, and other institutions. Typically, an agency...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Analytics/Big Data C-Suite Leadership Clinical Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System Administrative Workflows Case Management Casebook Casebook PBC Diversity Equity and Inclusio Source Type: blogs