Improve patient satisfaction with these common sense tips

Recently a neighbor of mine was in our local hospital for several weeks undergoing treatment for MRSA and dehydration. Polly is a woman in her late seventies who is completely alert and oriented. She lives an active and independent lifestyle and is fully capable of understanding and communicating clearly with others. I asked her adult daughter how her mother’s experience had been so far. Given that this is a hospital that widely advertises its ‘patient-focused approach’ I hoped for more positive news. Her daughter sighed and told me they had suffered several disappointments. She felt that her mother had been patronized, ignored and overall disrespected so frequently by hospital staff that they looked forward to sharing that information on the forthcoming HCAHPS survey. Continue reading ... Your patients are rating you online: How to respond. Manage your online reputation: A social media guide. Find out how.
Source: Kevin, M.D. - Medical Weblog - Category: Journals (General) Authors: Tags: Patient Hospital Source Type: blogs