How Queuing Technology for Pharmacies Can Improve Safety & Efficiency

The following is a guest article by Yoni Lavi, Founder and CEO at Qtrac Few things should take priority over access to necessary medications, particularly prescriptions. However, managing your prescription medications at the pharmacy isn’t always easy. Staff shortages, constantly changing regulations, and growing demand make it difficult to keep up with optimizing procedures and protocols. Often busy environments, pharmacies are notorious for long waits, overworked employees, and frustrated customers. To make matters even more complicated, many new programs, including one recently announced by Walmart, are expanding pharmacists’ roles in testing and treating illnesses. Additional responsibilities like these are increasingly common in pharmacy stores around the country in the wake of the COVID-19 pandemic, which only makes ensuring an organized, high-quality experience for customers more challenging. Addressing Common Pharmacy Challenges Especially in the healthcare space, safe and comfortable in-person interactions are crucial. The diversity amongst clientele can make improving the efficiency of these environments particularly challenging, as pharmacies must consider specific audience attributes such as: Individual health status Type of service needed (pickup, drop off, etc.) Disability accommodations Vaccination status Necessary or preferred level of privacy Language accommodations With limited time, space, and bandwidth, these locations often struggle to remain produ...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Administration Ambulatory Health IT Company Healthcare IT Hospital - Health System IT Infrastructure and Dev Ops Digital Front Door Digital Queuing Healthcare Queuing Patient Experience pharmacy Pharmacy Challenges Pharmacy IT Ph Source Type: blogs