OP7 Potential Net Promoter Score (NPS) Factor Analysis & Anomaly Prediction in Context of Healthcare

To utilize Artificial Intelligence/Machine Learning techniques to predict detractors within the patients key Accounts& Small Business populations. Objective is to perform an exploratory/descriptive analysis towards the movement of the NPS to find anomalous NPS. Business wanted to understand NPS aberrations, especially the driving factors, change over time and how it can be explained with proper statistical rigor and significance.
Source: Value in Health - Category: International Medicine & Public Health Authors: Source Type: research