An Interview with BID-Plymouth CIO Ron Rutherford and Clinical Informatics Nurse Jean Marie Grupillion

By MICHELLE RONAN NOTEBOOM Michelle Noteboom: Give me a bit of background on your hospital. Ron Rutherford: Jordan Hospital is a 100-plus-year-old, a 155-bed community hospital that actually was acquired and became a part of the Beth Israel Deaconess Health System in January of 2014, so just over a year ago. We’re a full-service community hospital serving 200,000 or so residents in eleven communities. There are few services we don’t provide but mostly we offer all of them. MN: You recently implemented the Voalte smartphone solution. What led you to seek a new communication platform? RR: We recognized the need for our clinical users to be able to communicate in the most efficient way possible and we were aware of some technology tools that could make that happen. We were also conscious that the communication had to be secure so that no data get leaks out on the Internet. We tried one vendor that we had some challenges with as far as satisfaction with the phone connections; calls were dropped, pretty much a high rate. So, we sought out the Voalte company and actually did a full RFP with Voalte and some of their competitors, Vocera, Avaya, a couple others. I have had experience implementing Voalte in a past life at another facility, five, six years ago. They were selected after a full review and we went down the implementation process on a pilot basis. MN: How did the pilot go? Jean Marie Grupillion: Well, we’re still in it and I think the product is going very well. F...
Source: The Health Care Blog - Category: Consumer Health News Authors: Tags: THCB Uncategorized Voalte BID-Plymouth Source Type: blogs