Determining the skills needed by frontline NHS staff to deliver quality improvement: findings from six case studies

Conclusion Our case studies provide a nuanced understanding of the skills used by healthcare staff. While technical skills are important, the ability to judge when and how to use wider skills was paramount. The provision of QI training and fidelity to the improvement programme may be less of a priority than the deployment of SOFFT skills used to overcome barriers. QI projects will fail if such skills and resources are not accessed.
Source: Quality and Safety in Health Care - Category: Health Management Authors: Tags: Open access Original research Source Type: research