It ’s like sending a message in a bottle: A qualitative study of the consequences of one-way communication technologies in hospitals

ConclusionsThrough the theory of workarounds, we see that there is a trajectory to workarounds with potential consequences for clinicians and patients. Two-way communication technologies could minimize workarounds and gaps in information exchange, and reduce unnecessary interruptions and the potential for adverse events.
Source: Journal of the American Medical Informatics Association - Category: Information Technology Source Type: research