Quantified factory worker: field study of a web application supporting work well-being and productivity

We present the results of a field study, in which ten machine operators used the application for 2–3 months. We studied the operators’ user experience, usage activity, perceived benefits and concerns for the application with questionnaires, interviews a nd application log data. The operators found the feedback interesting and beneficial, and used the application actively. The perceived benefits indicate impacts on well-being as well as on work performance. Based on the results, we highlight three design implications for quantified worker applicatio ns: presenting meaningful overviews, providing guidance to act based on the feedback and refraining from too pervasive quantification not to narrow down the meaningful aspects in one’s work.
Source: Cognition, Technology and Work - Category: Information Technology Source Type: research