Predictability and the Logic of Perceived Appropriateness: How Expressed Emotions Influence Trust

Polly Kang (Wharton School), Maurice E. Schweitzer (University of Pennsylvania), Predictability and the Logic of Perceived Appropriateness: How Expressed Emotions Influence Trust, SSRN: Across eight studies, we describe how emotional expressions interact with contextual cues to signal benevolent predictability and...

Source: HealthLawProf Blog - September 28, 2020 Category: Medical Law Authors: Katharine Van Tassel Source Type: blogs