Looking at resilience of socio-technical systems from the view of coordinated control

This article presents a theoretical viewpoint for depicting continuity of a system ’s resilient performance, based on coordinated control, as understanding of safety degradation and accident incubation in socio-technical systems. The theoretical viewpoint was exemplified, via preliminary analysis of resilient processes in the practical context of combining air crash LNI610, Lion Air, Indonesia, 2018 and its pre-accident story. This article also demonstrates the potential that the CCT view of resilience supports the high reliability organization (HRO) theory, by conceptually visualizing the HROs’ characteristics that have been well grounded in empirical observations, and comparing the visualized state space models that describe HROs and regular organizations respectively. The CCT insights into resilient performance and processes of a system/organization make theoretical sense how to maintain system states aligned with coordinated control principles, thereby enhancin g the system’s capacity for adapting to a dynamic and uncertain work environment. Future research will focus on refining the proposed framework for descriptions of input/output behaviors of the resilient systems, as well as addressing self-organization contributing to growth of the systems’ adap tive capacity.
Source: Cognition, Technology and Work - Category: Information Technology Source Type: research