The Evolving Role of the Professional Case Manager: A National Study From the Commission for Case Manager Certification: Part 2

Purpose: The purpose of the national role and function study was to identify the essential activities and necessary knowledge areas for effective professional case management practice from the perspective of those directly involved. The study also aimed to inform the relevance and currency of the blueprint for the case management certification examination. Primary Practice Settings: The national study covered the diverse case management practices and/or work settings across the full continuum of health and human services and numerous professional disciplines. Methodology and Sample: This cross-sectional descriptive study used the practice analysis method and online survey research design. It employed a purposive sample of 2,810 certified and not yet certified case managers who responded to an open participation link made available as an online survey. The final study sample supported the conduct of meaningful statistical analyses including multiple subgroup comparisons. Results: The study identified the common activities (6 domains) and knowledge areas (5 domains) necessary for effective performance by professional case managers. Part I of this 2-part article series described the background of the participants and their perspectives of the practice and the knowledge applied by those responsible for the case manager's role. Part II, as shared in this article, reports on the factor/principal component analysis and how such activity informed the needed update of the t...
Source: Professional Case Management - Category: Health Management Tags: Articles Source Type: research