Rate of Missed Calls Getting Worse During Pandemic Rush

New research has concluded that healthcare organizations are missing high volumes of incoming calls, in part because when they return messages, patients can’t tell who’s on the line. This problem has apparently gotten worse with the inception of COVID-19, the study found. Communications technology vendor First Orion surveyed roughly 1,000 U.S. mobile phone users in […]
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Administration Ambulatory Communication and Patient Experience Healthcare IT Hospital - Health System LTPAC Automated Callback Systems Coronavirus COVID-19 First Orion Healthcare Contact Center Spam Calls Source Type: blogs