Assessment of perceived workload in academic health center community pharmacies before and after implementation of a central call center.

CONCLUSION: Use of the NASA TLX allowed for a direct subjective measurement of workload as perceived by pharmacy and PSCC employees before and after PSCC implementation. Long-term effects of the PSCC on workload should be assessed.
PMID: 31612926 [PubMed - in process]

Source: American Journal of Health-System Pharmacy : AJHP - October 14, 2019 Category: Drugs & Pharmacology Authors: Legenza L, Nickman NA, Drews FA, Rim M, Tigh J, Kelly MP, Tyler LS Tags: Am J Health Syst Pharm Source Type: research