Accreditation effects on health service quality: nurse viewpoints

This study gives hospital managers a deeper insight into accreditation and its effects on mil itary hospital service quality. Military hospitals benefit from military organization such as hierarchy and command chain, so managers should employ these characteristics to adopt appropriate policies to promote human resource management as a competitive advantage. Furthermore, results will guide pu blic and private hospital managers on how to manage organizational variables that benefit from accreditation. Originality/value Accreditation was introduced as a hospital quality improvement program. However, implementing accreditation programs should be cost-effective. Hospital managers and emplo yees should feel that accreditation can improve service quality. Nurses had positive viewpoints about accreditation and its effects on military hospital service quality.
Source: International Journal of Health Care Quality Assurance - Category: Health Management Source Type: research