Finding Quick Wins by Creating Amazing Patient Experiences

In this tight environment, it is important to demonstrate quick wins for your HealthIT projects. One of the best ways to do this is to demonstrate improvements in patient experience. Don’t worry, even infrastructure projects can help patients. Patient experience is very important right now. Competition is intensifying and patient experience is one of the key factors influencing where people go to receive care. The better your organizations’ patient experience ratings, the more likely patients are to come through the doors. Improving patient experience is, therefore, one of the best ways to help your organization improve its bottom line. There are many ways that patient experience can be improved: Minimize wait times Offer “consumer-like” conveniences – like online appointment booking, electronic communication with clinicians, video discharge instructions, etc. Provide convenient access to medical records Treat patients with empathy and respect Streamline administrative workflows/processes Reduce stress and frustration on clinical staff The last two items in the list are often overlooked by healthcare organizations, yet I would argue they represent some of the biggest opportunities to improve patients’ experience. Luckily streamlining workflows and reducing staff frustration are two areas where Healthcare IT departments can have a positive impact. With healthcare budgets under pressure from changing reimbursement models and rising operating costs, it is harde...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Healthcare HealthCare IT Health IT Leadership HealthIT projects IT management Patient Experience Source Type: blogs