Online physician reviews don?t reflect responses in patient satisfaction surveys

ROCHESTER, Minn. ? Physicians who receive negative reviews online do not receive similar responses in rigorous patient satisfaction surveys, according to new Mayo Clinic research in Mayo Clinic Proceedings. Yet, compared with colleagues without negative reviews, they score lower on factors that go beyond patient interactions and are beyond their immediate control. ?Our study highlights [...]
Source: News from Mayo Clinic - Category: Databases & Libraries Source Type: news
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