ORS All Staff Professional Development Seminar Series: Get Along Better with Anyone, Anytime, Anywhere … Build Rapport, Relationships and Connect with Customers and Co-Workers

ORS All Staff Professional Development Seminar Series Building positive connections, enhancing emotional intelligence and transforming interpersonal skills will boost your bottom line in many ways. You will retain employees, improve morale, get things done, build better teams, enhance managers and leaders effectiveness; improve customer service, win new customers, close more sales, increase job satisfaction and get customers and co-workers singing your praises. This program is based on the book, “ Get Along with Anyone, Anytime, Anywhere … 8 Keys to Creating Enduring Connections with Customers, Co-Workers, Even Kids ” by Arnold Sanow and Sandra Strauss. We focus on the following topics: -Enhancing Working Relationships and Teamwork-Building Cooperation, Likeability and Trust-Understanding and Adapting to Different Communication Styles-How to Communicate in a Clear, Concise and Understandable Manner-How to Avoid Misunderstandings-Becoming a Better Listener-Eliminating Insensitivity, Rudeness and Incivility-Dealing with Difficult People-Banishing Words that Destroy Relationships-How to Say No and Give Feedback in a Nice Way-Understanding Body Language-Reducing Anger-Making Every Meeting, Interaction and Transaction Positive, Memorable and Special-Promoting a Positive, Productive and Profitable Organization-And More!Air date: 9/21/2016 11:00:00 AM
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