Narrative comments about pediatric inpatient experiences yield substantial information beyond answers to closed-ended CAHPS survey questions

Adults' comments on patient experience surveys explain variation in provider ratings, with negative comments providing more actionable information than positive comments. We investigate if narrative comments on the Consumer Assessment of Healthcare Providers and Systems (CAHPS ®) survey of inpatient pediatric care (Child HCAHPS) account for global perceptions of the hospital beyond that explained by reports about specific aspects of care.
Source: Journal of Pediatric Nursing - Category: Nursing Authors: Source Type: research