Exploring the Factors that Drive Clinical Negligence Claims: Stated Preferences of Those Who Have Experienced Unintended Harm

ConclusionsThe actions taken by the health service after a PSI, and people ’s perceptions about the probability of success and the size of potential reward, can influence whether a claim is made. Results show the importance of giving an appropriate apology and conducting a satisfactory investigation. This stresses the importance around how patients are treated after a PS I in influencing the clinical negligence claims that are made.
Source: The Patient - Patient-Centered Outcomes Research - Category: International Medicine & Public Health Source Type: research