The Evolution of Patient Communication: Trends and Technologies

The following is a guest article by Stephanie Maharjan, Director of Operations at WellReceived. While COVID-19 sparked many challenges for healthcare providers across the USA, it highlighted technology’s essential role in patient communication and engagement. In fact, in 2020, research found that just under half of the US population used tech to communicate with their healthcare providers. And this statistic is set to rise as more and more healthcare providers invest in new technology to support, monitor, and diagnose their patients.  So, what does the future of patient communication look like, and what role can we expect technology to play? Telehealthcare isn’t going anywhere While some often bill telehealth as a lesser version of in-person care, it’s a versatile solution that can help reduce healthcare inequality, increase accessibility, and engage a new demographic with practitioners.  For the digitally native younger generation, telehealth offers the convenience of accessing medical advice from their phone. For older adults facing mobility or transportation challenges, telehealth provides a valuable opportunity to consult with healthcare professionals without leaving the comfort of their homes. This addresses practical constraints and champions a more accessible healthcare experience.  For healthcare professionals, telehealth can reduce cancellations, as it’s far easier for patients to take a call than time off work for a doctor’s visit. Offering this servic...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Administration Ambulatory Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System Security and Privacy Telemedicine and Remote Monitoring Healthcare IoT Healthcare Scene Featured HIPAA Medical An Source Type: blogs