Why conversation is at the heart of an excellent customer experience

Getty Images Today's communication with businesses are powered by emerging technologies and supported by humans. NICE Enlighten, a purpose-built AI for customer experience, has operations, agents, and customers covered across the end-to-end customer journey AI chatbots that understand and respond…#niceenlighten #elizabethtobey #digitalai #conversation #tobey #conversational #enlightenautopilot #conversationalcx #insiderstudios
Source: Reuters: Health - Category: Consumer Health News Source Type: news