Assessing patient satisfaction with telephone-based consultations before, during and after the COVID-19 pandemic in Spain

CONCLUSION: This questionnaire was a valid and reliable tool to assess the satisfaction of PC service users with telemedicine services. Perceptions of patient satisfaction decreased during COVID-19. Thus, TC seems to be a good option when the patients consider it to be a complementary rather than a substitute tool to follow-up their conditions.PMID:37924620 | DOI:10.1016/j.aprim.2023.102792

Source: Atencion Primaria - November 4, 2023 Category: Primary Care Authors: Isabel Iguacel Isabel Ant ón Fernando Urcola Miguel Ari ño Bego ña Martínez-Jarreta Source Type: research