“Even Through Text, there is that Connection”: User Experiences on Chat and Text Hotlines for Intimate Partner Violence and Sexual Assault

ConclusionsSurvivor interviews and chat/text transcripts demonstrate the positive impact of these options for enhancing survivor access to resources, providing additional safe avenues for service engagement, and meeting survivor needs for an empathic, quick connection with an advocate. Training, resource support, and adequate staffing on chat/text hotlines can enhance survivor experiences and improve safety outcomes.
Source: Journal of Family Violence - Category: Psychiatry & Psychology Source Type: research