The Unexpected Virtual Solution Elevating the Patient Experience

The following is a guest article by Holly Miller, President at Collette Health (formerly MedSitter) Amid the many challenges in healthcare, an emerging central theme is how to balance technological innovation with a compassionate human touch. Luckily, the advent of AI-enabled virtual care and machine learning has introduced a whole new world of virtual clinical observation. This not only bridges the gap between empathy and technology but goes beyond mere observation, offering a tech-assisted safety net that enhances the overall patient experience. The patient experience has always been a top concern, but health systems constantly grapple with barriers like limited time, funds, and resources. A glaring example of these challenges is the current nursing shortage, projected to leave the U.S. with a deficit of 200,000 nurses by 2030. At the same time, patients and their families increasingly expect more from healthcare providers. This is especially true in high-acuity care settings, where timely bedside responses are both critical and complex. Patients, already in a vulnerable state, find themselves waiting for assistance when they most need it. Add language barriers to the mix and the potential for a poor patient experience is ripe, leading to potential negative outcomes for patients and providers alike. Elevating Patient Communication and Building Trust The traditional method of patient supervision, particularly for those in a compromised state, demands a one-to-one observer-to...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: AI/Machine Learning C-Suite Leadership Clinical Health IT Company Healthcare IT Hospital - Health System LTPAC Telemedicine and Remote Monitoring Collette Health Holly Miller MedSitter NLP Nurse Sitting Patient Communication Pa Source Type: blogs